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Granting Remote Access to UNI IT Staff on Apple Computers

Granting Remote Access to UNI IT Staff on Apple Computers

When you are working remotely with a UNI IT staff member and have an Apple computer, you will likely need to grant some permissions for them to be able to see your screen. During that process you will likely see two requests, but only one of these needs your attention.

Step-by-step guide

  1.  Choose the correct window by clicking on the white bar next to "Action Required."

  2. Click on the button that says "Grant Access..."

    Step Two

  3. Click on the slider for "Remote Support Customer Client" to allow access.

  4. Click the "Quit & Reopen" button.

    Step Four

 

The window for "Remote Desktop" will remain open. The easiest way to make it go away is to reboot the computer once you are done with your support session. If rebooting is inconvenient at the time, you can drag the window to some other part of your screen so it is less obtrusive.