Intel AX200 series wireless network card driver issue

Update Required for Intel AX200 Series Wireless Ethernet Card Drivers

Overview

We have identified a critical issue affecting Intel AX200 series wireless ethernet cards when connecting to 802.11ax / Wi-Fi 6 enabled access points.
The current driver version causes the driver to crash, leading to connectivity issues.

Symptoms

Users experiencing this issue may notice the following symptom:

• The inability to see any wireless SSIDs after initially functioning normally

• Failing to connect to eduroam in buildings with new AP5020s

You may experience this issue during/following a visit to the following locations:

• Residence Halls (BEN, DAN, HAG, LAW, NRN, PV1, PV3, RID, RTH, SHU)

• SEC (Schindler Education Center)

• SRL (Seerley Hall)

• SAB (Sabin)

• TOW (Towers Center)

• RDC (Redeker Center)

• PHP (Facilities Management Building)

Solution

To resolve this issue, it is essential to update the Intel AX200 series wireless ethernet card drivers to version 23.160 or above.
This update addresses the driver crash problem and ensures stable connectivity with 802.11ax / Wi-Fi 6 enabled access points.

Steps to Update

1. Download the latest driver version 23.160.0 from the Intel website.

2. Follow the installation instructions provided in the download package.