Clear Your Browser History or Cache

Web browsers store data, such as cookies, history, and cache on your device/computer.  Sometimes clearing this data will resolve issues accessing web applications.  Note: Clearing browsing data may also remove any saved login information or sessions for websites.

Chrome

1. Click on the ⋮ (three vertical dots) menu in the upper-right corner

2. Select Delete browsing data...

3. Change Time range to All time and verify all options are selected

4. Click the Clear data button

Safari

• For macOS

  1. Open the Safari menu

  2. Select History > Clear History

  3. Select All Time for the time range

  4. Click Clear History

• For iOS

  1. Go to Settings > Safari

  2. Tap Clear History and Website Data

Firefox

1. Click on the ☰ (three horizontal lines) menu in the upper-right corner

2. Select History > Clear Recent History
   Clear the data

3. Under Time range to clear select Everything

4. Verify all options under History are selected

5. Click OK

Edge

1. Click on the ••• (three horizontal dots) menu in the upper-right corner

2. Select Settings

3. On the left, select Privacy, search, and services

4. On the right, under the Clear browsing data heading, click the Choose what to clear button

5. Select the Time range to be All time

6. Verify the first four items are selected

7. Click the Clear now button