/
Configure Remote Desktop Connection in Windows

Configure Remote Desktop Connection in Windows

Dec 23, 2024

Remote Desktop allows someone to connect remotely to a Windows computer on campus to access software or resources on it or the UNI network.

Requirements

  1. If you have never used Remote Desktop before and are trying to connect to your UNI Windows computer, create a Service Hub request to verify that you have the correct permissions.

  2. These instructions are how to configure Remote Desktop on a Windows computer. See Configure the Windows app (formerlly Microsoft Remote Desktop Connection) in MacOS if you are connecting from a macOS device.

  3. Your personal computer must be running a currently-supported version of Microsoft Windows 10 or Windows 11.  Older versions do not necessarily support the currently required secure protocols.

Important

To connect to computer remotely, it must be powered on. If your UNI computer is powered off while you are away and you need to connect to it, ask someone in your office/department to power it on for you.

Connecting to your university computer

Run the Remote Desktop Connection app

  1. Click on the Windows Start menu.

  2. Either type Remote Desktop and click on the Remote Desktop Connection app or scroll to find it listed in Windows Accessories.

Configure the connection

  1. Click on Show Options.

  2. In the Computer: field, enter the full computer name of the computer you want to connect to.
    The computer name is usually located above the barcode on the white asset label and in the format area-username.ad.uni.edu but if you aren't sure, you may ask via Service Hub.

  3. Click on the Advanced tab, and then Settings.

  4. On the RD Gateway Server Settings screen, configure as follows:


    Connection settings: Use these RD Gateway Server Settings

    Server name: tsgateway.uni.edu
    Logon method: Ask for password
    Bypass RD Gateway server for local addresses: ☐ Unchecked
    Use my RD Gateway credentials for the remote computer: ☑ Checked
    Click OK

  5. Click on the Local Resources tab. Verify Printers and Clipboard are checked and click on the More button.

  6. Check all of the local devices and resources boxes and click OK.

  7. Your connection is now configured. To save the connection settings, click back on the General tab and then click Save As. Choose a location to save a shortcut so these configuration steps are not needed each time.

Connect

  1. Click Connect for the following Windows Security screen to be shown:

  2. Enter your CatID username into the username field in one of the following formats:
    CatID@uni.edu
    CatID@ad.uni.edu
    ad.uni.edu\CatID

  3. Enter your CatID password into the password field and click OK.

  4. You will receive a multifactor authentication prompt in the Duo app. Choose Approve.

  5. Once you are authenticated, you will be connected and signed into your university computer.

 

Troubleshooting

Below are common errors and their fixes.

Error: The logon attempt failed

The username or password was entered incorrectly. Make sure the username is entered in one of the following formats. You can also try to CatID Password Synchronization.

CatID@uni.edu
CatID@ad.uni.edu
ad.uni.edu\CatID

Error: The remote resource can't be reached. Check your connection and try again or ask your network administrator for help
Error: There was a problem connecting to the remote resource. Ask your network administrator for help

Verify the computer and gateway name (tsgateway.uni.edu) are correct, and verify the device you're using has a working network connection.

Error: Remote Desktop can't connect to the remote computer

Verify that the name of the remote computer is correct and approve a Duo notification after connecting.

Error: Remote Desktop can't find the computer

Check the name of the computer and verify the computer is powered on.

Error: The connection was denied because the user account is not authorized for remote login

To use Remote Desktop, access must be granted first. Create a Service Hub request for access, including the CatID username of the person requesting access and the name of the computer that will be accessed remotely.

Error: Cannot connect to a UNI computer while on campus

  1. If Windows User: Follow directions above for Run the Remote Desktop Connection app

  2. Next, follow Configure the connection and on Step 4, select "Automatically detect RD Gateway server settings"