ITS Help Desk
The ITS Help Desk's mission is to help the University community navigate technology and IT services at UNI.
The ITS Help Desk provides the following services:
A single point of contact for the campus and IT
Account access, including password resets and Duo
Google Workspace, such as email, productivity apps, departmental accounts, Groups, and UNI's Alumni domain
General phone/voicemail assistance
General personal device troubleshooting
Zoom, Citrix, and Mobile/Mobility Print troubleshooting
Consulting (technology advice and resources)
Network connectivity troubleshooting
Service Hub, UNI's IT service portal
Contacting the IT Help Desk
Assistance can be requested by using UNI's Service Hub or by calling (319) 273-5555.
Important
CatID access issues such as password resets can only be handled by phone or in person.
Calling internationally? See the article on Calling the ITS Help Desk Internationally .
Operating Hours
| Academic Calendar | Thanksgiving, Winter Break, |
Sunday | Closed | Closed |
Monday | 8:00 am - 6:00 pm | 8:00 am - 4:30 pm |
Tuesday | 8:00 am - 6:00 pm | 8:00 am - 4:30 pm |
Wednesday | 8:00 am - 6:00 pm | 8:00 am - 4:30 pm |
Thursday | 8:00 am - 6:00 pm | 8:00 am - 4:30 pm |
Friday | 8:00 am - 4:30 pm | 8:00 am - 4:30 pm |
Saturday | Closed | Closed |
*Reduced hours are used during winter break (after the fall semester and before the spring). Summer hours start after the end of the Spring semester and continue until the first day of the Fall semester.
Important
The ITS Help Desk is closed during University Holidays. The ITS Help Desk also has reduced operations during Winter Break following the University's operation schedule.
The ITS Help Desk walk-in service is located on the main floor (second floor) of the Rod Library right outside of room 218. Walk-in service availability may vary from the hours listed but phone or Service Hub support is available based on the Operating Hours listed.