"Hold for authentication" error when printing

If you receive an error when trying to print to a print release station that says "Hold for authentication", the following steps should resolve this problem:

1. Perform a CatID Password Synchronization

2. Click on the Printer in the Dock or go to Systems Settings, Printers & Scanners, Click the Printer, Click Printer Queue

3. Click the refresh button on far right of the held document

4. Enter your CatID and password (not your computer username/password) and check the box Remember this password in my keychain

5. If the job is successfully sent to the print release queue, it will disappear from the printer dialog box

6. If the job is still in being held:

   1. Cancel the print job (click the X symbol next to the document in the held queue) 

   2. Uninstall the print release printer(s) by going to Systems Settings, Printers & Scanners, Click the Printer, Click Remove Printer

   3. Add one or both printers again in Printers & Scanners (printrelease-blackandwhite and/or printrelease-color)

   4. Reprint the document, paying special attention to using your CatID and password when prompted for authentication