Departmental email accounts are accounts that have their own email address and CatID login information to send and receive emails. Organizations and department offices use these accounts to send and receive messages for their organization or office instead of going to/from a specific person. This is helpful when multiple people might check, send, or respond to messages.

Important

Departmental email accounts do not have access to Service Hub. Requests should be created using a CatID account instead.

FAQ

1 How is a departmental email account different from a Google Group or email distribution list?
2 How should I share this account with others?
3 Can I transfer ownership of this account to someone else?
4 How do I request a departmental email account?
5 How do I access this departmental account?
6 How do I change the password for a departmental account?
7 Can I change the name displayed on the account?
- 7.1 Changing the account name
- 7.2 Changing the sending name
8 What if I no longer need the account?

How is a departmental email account different from a Google Group or email distribution list?

Google Groups are used to share Google documents or email a variety of people individually but don't have their own account to send messages. For more information on Google Groups, visit our article on Google Groups.

Email distribution lists are either created to email a large group of people (100+) based on UNI data. You can request an email list in Service Hub.

How should I share this account with others?

You can delegate access with Google's account settings. See Google's support article.

Can I transfer ownership of this account to someone else?

Yes! Visit our article Change ownership of a departmental email account.

How do I request a departmental email account?

Fill out this request in Service Hub.

How do I access this departmental account?

After following the instructions provided, access the account in a private web browser or a separate web browser. The best and easiest way to access the account is to delegate it, as outlined in Google's support article. After the account is delegated, it will show up in the upper-right corner of Gmail as an option to access with the Delegated text:

How do I change the password for a departmental account?

Only the owner of a departmental account can change the password after it has expired. To change the password, log into MyUNIverse and in Password Central it will list all active departmental accounts under Department Account(s)

The account owner or their supervisor may contact the IT Service Desk for assistance resetting this password.

Can I change the name displayed on the account?

There are two places to change the name of the account:

Changing the account name

Visit https://uni.edu/ and sign into the departmental account using the CatID and password in a separate web browser.
Click on the name of the account in the upper-right corner and choose "Manage your Google account":
On the left, choose "Personal info" and then click on the Name field.
Change the name displayed and choose Save:
The change may take a little while before it appears with the new name. Note: Anyone with a contact added under the old name would need to rename their contact to the new name as this change does not override manual contact entries.

Changing the sending name

Visit https://uni.edu/ and sign into the departmental account using the CatID and password in a separate web browser.
Click on the Settings gear in the upper-right corner and click on See All Settings:
Click on the Accounts tab:
Under Send Mail as: click on edit info.
You can change the name displayed and then click on Save Changes. The change may take several hours to take effect.

What if I no longer need the account?

Contact the IT Service Desk to have the account disabled.