Jira Software
(Projects)

Project Management

Phase 1: Migration Jun 9, 2026

• Test migration #2 successful!

• Lift & Shift migration (rescheduled) Jun 9, 2026

• IT-All email sent by Ben and Jira banner (legacy) enabled.

Jira Service Management (JSM)
(Service Hub)

Service Delivery & Support

Completed Nov 1, 2025

• Service Hub's address and appearance will change

• Documentation and training are available to all agents

Confluence

Knowledge Management

Completed 7/31/2025 🎉

• Confluence's address and appearance will change

  • servicehub.uni.edu/docs will become uniservicehub.atlassian.net/wiki

• URLs will change but are still accessible as read-only under the old address until December

  • UNI website content owners with links to the old content will receive additional communication

• Confluence Cloud Documentation 

• Confluence and Knowledge Management Support request